Refund Policy | blue Fat Freeze Kit
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Return Policy

We stand behind the effectiveness of our products 100%. Try any of our blue fat freeze kits today risk free for a full ten weeks (70 days). If you do not have any results, you can return your kit for a full refund minus a $50 usage fee (to be eligible you must use your product as directed daily for a minimum of 10 weeks and register your product). Refunds do not apply to consumables such as pills or other supplements. This money back guarantee policy can only be used once by a customer. If you have returned a product under this policy, you are not eligible for any further returns.

We pride ourselves on being the #1 customer service company in the industry with easy returns and extremely helpful customer service staff to help you along the way. If you have followed our process and have not lost inches, simply email us at [email protected] for return process instructions to obtain your RA# and read below.

Important Notes:

  • We do not return the kit if you have medical issues, comfort issues, too cold, purchased as a gift, don’t want it anymore, etc. Be sure you ask all questions you have, otherwise there will be a restocking fee if returned within 14 days and the kit is unopened. Used kits are not returnable unless you use it for the full 10 weeks.
  • Consumables/Accessories are not refundable.
  • Refused deliveries are charged a $30 fee to pay for shipping and will be deducted from your refund.
  • Any returns without an RA# will be refused.

Return Requirements:

1-14 days from receipt:

  • If you choose to NOT use the fat freeze kit for the full 10 weeks, there will be a restocking fee as follows:
    • Returns within 1 to 14 days from date of receipt of item: 20% restocking fee; supplements are not refundable/returnable
    • Contact [email protected] for your RA#. Be sure to include your name and order number. You will be responsible for paying for return shipping.

15- 70 days from receipt:

    • Returns 15 days to 70 days from date of receipt of item: not allowedno exceptions.
      • Consumer must use the fat freeze kit for the FULL 10 weeks (70 days) to be eligible for the guarantee minus the $50 usage fee. We are committed to providing life changing products with a great return policy, however we cannot afford to offer a full money-back return if a customer does not give our products a fair try for at least 10 weeks (70 days).
      • You must contact us between 71 to 90 days to be eligible for the guarantee and must have registered your product. Only one person per household is eligible for the guarantee. Customer is responsible for return shipping.
      • If you fail to contact us and do not receive your RA# from us, we are unable to process your refund. Any kits sent to us without an RA# will be refused.

How to qualify for the Satisfaction Guarantee:

  1. You must register your product at within 30 days of delivery.
    • If there are issues with submitting your form, you can email them to us at [email protected] with a copy of the warranty registration form.
    • After the 10 weeks (between 71-90 days), you must email [email protected] and include your order number, the day you registered your device, and include your after measurements if you did not have results. Our refund department will then email you back with your RA#. If you do not contact us by day 90, you will no longer be eligible for the guarantee.
  1. We are only able to offer a full refund minus the $50 usage fee based on non-results. If you’ve had any results you will not be eligible.
  2. Only one guarantee per person/household. If you have returned a product using the guarantee you will not be eligible for a return.
  3. You must include all components which came with the device when returning and must be in clean, working condition with the RA# you receive from our refunds department.
  4. Any returns without an RA# will be refused.
  5. Supplements and accessories are not including in the guarantee and will not be refunded.


Losing fat cells takes time and this is why we give you 10 weeks to try our product.*

This $50 fee is due to the fact that in order to be effective, your blue system will be worn directly against your skin, which means your returned system cannot be reused nor resold. Because your returned system cannot be reused, the resulting manufacturing and sales cost make it fundamentally impossible for us to offer a full 100% money back guarantee. Refunds must be initiated before 90 days and an email must be sent to [email protected] to begin the process. No refunds will be given after 90 days. There are no refunds on individually purchased items such as fat burner pills, lotions, and extra gel packs.

We at Blue feel this is the best way to meet our amazing customers in the middle, where we can allow our customers the opportunity to experience a life changing weight-loss method while continuing to manufacture great products for years to come!


*Each person is unique and while we are confident you will see results with proper use, we do not guarantee specific results as they may vary from person to person. Results can vary based on several factors including starting point, your goals, and the frequency of use. Exercise and a healthy diet are important to achieve and maintain a healthy weight and muscle definition. The testimonials featured may have used multiple blue products and/or extended the number of uses to achieve their maximum results.



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